Greater Tow Services
2026-02-28
Greater Manchester has several smart motorway sections that have removed or converted the traditional hard shoulder. Understanding how these work — and what to do if you break down on one — is essential safety knowledge.
Several sections of motorway in and around Greater Manchester have been converted to smart motorway operation, with some running as All Lane Running (ALR) schemes where the former hard shoulder is permanently open as a traffic lane. These roads are statistically controversial but are a reality on several routes drivers use daily. Understanding how they work could genuinely save your life if you experience a breakdown.
If you break down on an All Lane Running section and cannot reach an Emergency Refuge Area, remain in your vehicle with your seatbelt fastened and your hazard lights on. Do NOT exit your vehicle — staying inside a stationary vehicle on a live motorway is significantly safer than standing beside it. The smart motorway control room monitors vehicle movement and will detect your stationary vehicle, deploying Red X signals on the overhead gantries to close your lane. Call 999 first if you are in immediate danger, then call for recovery.
On smart motorway sections that have no hard shoulder, Emergency Refuge Areas are provided at regular intervals — typically every 500 metres to 1 mile depending on the scheme. ERAs are marked with an orange surfacing, emergency phones, and SOS signs. If you feel a problem developing, start moving immediately towards the nearest ERA — do not wait until you are fully broken down. Each ERA has a direct phone connection to the National Highways control centre.
Our depots cover all smart motorway sections in Greater Manchester:
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